General Conditions

• Bookings

  Booking applications have to be formulated through a special "BOOKING" section complete with all data.
  Booking acceptance is perfected only when the customer receives booking confirmation via telecommunications.

• Prices

  The tourist package price is determined by the rate indicated for the apartment during the chosen period.

• Terms of payment

  On booking, the deposit equals 20% of the total package amount.
  The balance shall be paid 60 days before the arrival date.

• Payment procedures

  On booking, the customer can choose to pay the tourist package either by credit card 1) or through bank draft 2).

  1)   In the event of payment by credit card, the Organiser, through a safe transaction with the SSL system, can withdraw the deposit on receipt of the telecommunications booking.
  Within 60 days from the arrival date, the customer shall pay the balance through a bank. Should the organiser not receive the above-mentioned payments on the established date, the booking is annulled.

  2)   In the event of payment by draft, telecommunications bookings hold for 7 natural days within which time the customer shall pay a deposit through the bank. After this operation, if carried out within scheduled terms, bookings shall hold.
  Within 60 days from the arrival date, the customer shall pay the balance through a bank. Should the organiser not receive the above-mentioned payments on the established date, the booking is annulled.

• Customer cancellations

  Customers can cancel bookings notifying the Organisation. Customers cancelling bookings shall pay a deposit and a fine as follows:
  
  -     - 20% of the total value of their stay if cancellation occurs from 59 to 30 days before their arrival date
  
  -     - 50% of the total value of their stay if cancellation occurs from 39 to 15 days before their arrival date
  
  -     - 75% of the total value of their stay if cancellation occurs from 14 to 5 days before their arrival date
  
  -     100% of the total value of their stay if cancellation occurs after such date.

• Replacement

  Other people can replace customers who cancel as long as the organiser is informed in writing at least 5 days before the scheduled departure date.